Click and Collect Service
Artisan Furniture’s Click & Collect service is unfortunately discontinued for the foreseeable future. However, for larger orders we can offer a pallet service directly to your business premises.
If you would like to avail our Van delivery service, more details can be found at https://mocha.artisanfurniture.net/van-deliveries/
Minimum Order
There is a 10+ piece minimum for click and collect.
Special Prices
Special prices apply. All quoted prices will be ex VAT. Please email us your shortlisted products and we can offer you special prices.
Bigger Scale
If you are interested in this service on a bigger scale such as more volume or a wider selection of products then please read about our wholesale program.
Collection Address
Artisan Furniture
DHL Parcel UK Limited
The Exchange
Ransomes Industrial Estate,
Ipswich IP3 9RR
Returns due to product damage
We do not accept returns due to transit damage, as the collection is managed by the trade customer unless it is a manufacturing defect.
Collection Date and Time
The collection date and time has to be pre agreed so it can be booked with the warehouse anytime between 9am-5pm Monday to Friday. All collections must be completed within 3 working days window.
Payment Terms
Payment terms – 50% deposit at the time of placing the order and the remaining balance payment a day before the collection. We accept online payments, bank-to-bank payments and telephone payments.
Bespoke Orders
We accept bespoke orders.
Unloading and Loading
The storage unit won’t assist with unloading and loading of the products to the van. This needs to be arranged with your own collection team.